Remote Customer Success Manager: Drive Adoption & Growth

CrewBloom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A customer-focused technology company in the UK is looking for a proactive Customer Success Manager. You will be the primary point of contact for clients, ensuring their success with our products. Key responsibilities include onboarding, performance metrics tracking, and fostering long-term relationships with customers. The ideal candidate has at least 3 years of experience in customer success, strong interpersonal skills, and proficiency in CRM software. Join us to help our clients achieve their desired outcomes while enjoying a flexible work environment.

Benefits

Dynamic team culture

Opportunities for learning and innovation

Career growth potential

Flexible work options

Work-life balance

Qualifications

• 3+ years of experience in customer success, account management, or a related field.
• Experience in the SaaS, e-commerce, or finance industry is a plus.
• Proficiency in CRM software and customer success tools.

Responsibilities

• Serve as the primary contact for onboarding and support for customers.
• Guide new customers through the onboarding process.
• Monitor customer health and identify risks for expansion.
• Resolve issues promptly and coordinate with product teams.
• Track key metrics such as NPS and customer satisfaction.

Skills

Customer-focused mindset

Strong interpersonal skills

Excellent problem-solving abilities

Data analysis skills

Education

3+ years of experience in customer success or account management

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A customer-focused technology company in the UK is looking for a proactive Customer Success Manager. You will be the primary point of contact for clients, ensuring their success with our products. Key responsibilities include onboarding, performance metrics tracking, and fostering long-term relationships with customers. The ideal candidate has at least 3 years of experience in customer success, strong interpersonal skills, and proficiency in CRM software. Join us to help our clients achieve their desired outcomes while enjoying a flexible work environment.