German-Speaking Customer Success Manager (Hybrid)

Assent Compliance; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading sustainability solutions provider in Greater London seeks a Manager of Customer Success fluent in German. This role involves overseeing a team of Customer Success Managers, focusing on enhancing customer engagement and satisfaction. The successful candidate will have 5-8 years of experience in customer success management and a demonstrated ability to lead and mentor teams. This is a 1-year contract position with the potential for extension, offering a hybrid work model and competitive compensation.

Benefits

Competitive base salary

Corporate bonus program

Comprehensive benefits packages

Professional development days

Flexible work options

Qualifications

• 5-8 years of experience in customer success management, consulting, or project management.
• Minimum of two years leading teams and mentoring others.
• Critical and creative thinker focused on continuous improvement.

Responsibilities

• Manage the Customer Success team and oversee day-to-day operations.
• Anticipate and manage transitions of customer accounts.
• Establish clear goals aligned with company objectives.

Skills

Fluency in English

Fluency in German

Customer success management

Project management

Mentoring and coaching

Strategic thinking

Time management

Organizational skills

Job description

A leading sustainability solutions provider in Greater London seeks a Manager of Customer Success fluent in German. This role involves overseeing a team of Customer Success Managers, focusing on enhancing customer engagement and satisfaction. The successful candidate will have 5-8 years of experience in customer success management and a demonstrated ability to lead and mentor teams. This is a 1-year contract position with the potential for extension, offering a hybrid work model and competitive compensation.