Customer Success Manager jobs in South Africa

• Work with the commercial team to build trusted, long-term ties with key accounts from day 1.
• Own and maintain relationships with assigned accounts, guiding onboarding, engagement and renewal conversations.
• Act as a product ambassador, overseeing adoption and regular usage of Sylvera’s evolving products and services in large Enterprise customers.
• Advise customers on our product suite, expanding footprint by promoting new products and services to large Enterprise customers.
• Track and deliver value and renew product and services revenue on healthy commercial terms.

• Has a minimum of 5 years experience in EMEA, working with large Enterprises in a commercial role that includes value-based, direct customer engagement
• Cares deeply about the climate and ecosystems of the earth
• Is fully fluent in English. Additional European language skills are a plus
• Is a self-starter who enjoys learning and thrives in evolving environments, ideally with early-stage startup experience
• Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives
• The experience may have been gained in: Consulting / Advisory, Customer Success, or Account Management
• Is open to occasional business travel in the region
• A proven track record of expanding existing accounts or winning Enterprise-scale accounts

We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

• Equity in a rapidly growing startup
• Private Health Insurance and Life Assurance
• Unlimited annual leave
• Enhanced parental leave
• Access to Mental Health support
• Office bar tab once a month
• Weekly drinks in the office
• Catered lunch once a month in office
• Monthly Deliveroo/equivalent allowance

London, Old Street. We foster hybrid working and require you to physically attend all 1-2-1, retros and divisional meetings in person.

Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.

Stay curious: We keep our focus on the long-term, even if that means short-term challenges.

Do what’s right - even when it’s hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.

Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run.

Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact.

What if you’re a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.