Customer Success Manager jobs in United Kingdom

Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading!

Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans.

At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence.

Our products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors.

Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach—choosing to Act rather than React, in alignment with our company ethos.

With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you’ll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide.

As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system.

Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base.

Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you’ll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations.

As the local CSM you’ll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion.

• To work with our Leiden based teams to drive best in class service for our clients, representing our “Act instead of react” ethos.

• Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4

• To prioritise and manage your time across a portfolio of accounts.

• To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation.

• To orchestrate internal Samotics specialists’ support to ensure customers receive the right expertise when they need it.

• To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations

• Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams.

• Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation.

• Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation.

• Represent the Samotics brand at all times.

• Follow all health and safety regulations set by our customers while being on site.

• 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry

• Self-starting individual with the experience in managing a portfolio of different accounts or projects

• Excellent stakeholder management and change management skills

• Strong, convincing communicator and relationship-builder

• Empathetic, proactive, and focused on delivering value

• Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis

• UK driving license

• Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime.

• Vibrant and professional company culture based on freedom and responsibility.

• Competitive salary, holidays, and benefits package (pension scheme, parental leave...).

• Hybrid and onsite working opportunities.

• Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company.

• Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.

Help us make industry more reliable and sustainable—apply now to join our UK team!

We believe that diversity and inclusion are essential to innovation. Even if you don’t meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.