EMEA Customer Success Manager - Hybrid (Entry-Level)

Cayuse; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in the United Kingdom is seeking an Entry-Level Customer Success Manager to join their team. You will support EMEA software customers, ensuring they achieve maximum value from their investment. Key responsibilities include managing customer relationships, maintaining engagement, and resolving issues promptly. This role requires at least 2 years of customer experience, excellent communication skills, and a passion for client success. Hybrid working arrangements are offered, along with training and development opportunities.

Benefits

Full training and ongoing development

Supportive and collaborative team

Exposure to a growing software environment

Qualifications

• Minimum 2 years of customer experience, ideally in B2B SaaS or higher education.
• Strong verbal and written communication skills.
• Skilled at guiding discussions and fostering understanding.

Responsibilities

• Serve as a primary point of contact for existing customers.
• Establish strong working relationships to understand customer goals.
• Manage proactive touchpoints to support account health.

Skills

Customer empathy

Analytical skills

Problem-solving

Communication skills

Job description

A leading software company in the United Kingdom is seeking an Entry-Level Customer Success Manager to join their team. You will support EMEA software customers, ensuring they achieve maximum value from their investment. Key responsibilities include managing customer relationships, maintaining engagement, and resolving issues promptly. This role requires at least 2 years of customer experience, excellent communication skills, and a passion for client success. Hybrid working arrangements are offered, along with training and development opportunities.