Senior Customer Success Manager: ROI-Driven Adoption

HockeyStack, Inc; Greater London; On-site; GBP 89,000 - 150,000; Full time

Job summary

A forward-thinking tech company in the United Kingdom is looking for a Customer Success Manager to guide clients through onboarding and ensure product adoption. The role involves engaging with various customer segments, minimizing time-to-value, and delivering measurable ROI. Ideal candidates should have 3-6 years of experience in Customer Success at a B2B SaaS company. With rapid growth and meaningful backing, you will have the opportunity to shape outcomes and drive customer success effectively.

Qualifications

• 3-6 years of experience in Customer Success or Account Management at a B2B SaaS company.
• Ability to manage customer portfolio and deliver onboarding and adoption results.
• Strong understanding of GTM functions and revenue data.

Responsibilities

• Own the entire customer lifecycle from onboarding to growth.
• Define value roadmaps and minimize time-to-value for every account.
• Track and measure ROI, providing evidence to champions.

Skills

Customer Focus

Commercial Acumen

Action-oriented

Executive Engagement

High Standards

Versatile Operation

Job description

A forward-thinking tech company in the United Kingdom is looking for a Customer Success Manager to guide clients through onboarding and ensure product adoption. The role involves engaging with various customer segments, minimizing time-to-value, and delivering measurable ROI. Ideal candidates should have 3-6 years of experience in Customer Success at a B2B SaaS company. With rapid growth and meaningful backing, you will have the opportunity to shape outcomes and drive customer success effectively.