Customer Success Manager

Fabric Recruitment Ltd; East Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Manager to travel to customer sites across the UK. The role includes installing and configuring hardware and providing hands-on training to users, ensuring they successfully adopt and use the system. Ideal candidates will have strong customer communication skills, SaaS onboarding experience, and a full UK driving license. This position offers a competitive salary, bonuses for customer success, and a hands-on working environment.

Benefits

Competitive base salary

Bonus on each customer success

Quarterly company team bonus

Commission on upsells

Qualifications

• Confident in face-to-face customer environments.
• Strong experience with SaaS onboarding.
• Ability to train users with varied technical abilities.
• Full UK driving license is essential.

Responsibilities

• Travel to customer sites across the UK.
• Install and configure hardware and software at customer locations.
• Provide training to users for successful system adoption.
• Support customers post-installation with guidance.

Skills

Customer communication

SaaS onboarding

Problem-solving

Training delivery

Job description

Customer Success Manager

North Derbyshire

25,000- 30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role:

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers:

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you:

• Very confident in face‑to‑face customer environments
• Strong SaaS onboarding experience (can be trained)
• Ability to train end users with varied technical ability
• Problem‑solving mindset
• Not management‑focused - purely delivery‑focused but self managed
• Full UK driving licence (essential due to site travel)

Additional Information/Benefits:

• Competitive base salary in line with skills and experience
• Bonus on each customer success
• Quarterly company team bonus
• Commission on upsells, sole demos and setups etc