Strategic SaaS Customer Success Manager

Sovos Latinoamérica; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global tax compliance leader is seeking a Customer Success Manager in Brighton, England. In this role, you will drive product adoption and build strong relationships with customers. You should have 2+ years of experience in customer success or account management, along with strong communication skills. The position offers a competitive benefits package, including flexible time-off and a globally recognized learning environment. Join us to make a positive impact while navigating the evolving regulatory landscape.

Benefits

Flexible time-off

Bi-weekly meeting-free days

Competitive Benefits Package

Qualifications

• Experience managing enterprise-level accounts.
• Ability to translate complex technical ideas to business stakeholders.
• Comfortable presenting to senior audiences.

Responsibilities

• Drive product adoption and retention by building relationships.
• Deliver quarterly business reviews to track performance.
• Monitor feature usage and drive awareness of new functionalities.

Skills

2+ years’ experience in customer success, account management or sales

Strong communication and crisis management capabilities

Familiarity with customer success platforms

Organized, proactive and highly collaborative mindset

Tools

Salesforce

Gainsight

Job description

A global tax compliance leader is seeking a Customer Success Manager in Brighton, England. In this role, you will drive product adoption and build strong relationships with customers. You should have 2+ years of experience in customer success or account management, along with strong communication skills. The position offers a competitive benefits package, including flexible time-off and a globally recognized learning environment. Join us to make a positive impact while navigating the evolving regulatory landscape.