Customer Success Manager - Data-Driven SaaS, Hybrid London

Medium; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing fintech scale-up is seeking a Customer Success Manager in London to drive customer satisfaction and onboarding processes. The successful candidate will act as a trusted advisor, ensuring clients maximize the value from solutions and fostering strong relationships. This position requires over 3 years of experience in Customer Success within a SaaS environment, along with solid analytical and relationship management skills. The role offers a hybrid working environment with competitive salary packages.

Benefits

Competitive Salary

Medical & Mental Health Insurance

Flexible personal time off

Hybrid working model

Annual team gatherings

Qualifications

• 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment.
• Ownership mindset, taking initiative and solving problems independently.
• Customer-obsessed and data-driven, leveraging metrics to guide actions.

Responsibilities

• Lead customer onboarding processes, ensuring successful implementation.
• Monitor customer health metrics and address churn risks.
• Build strong relationships with clients and conduct regular business reviews.

Skills

Customer Success Management

Client Onboarding

Analytical Skills

Relationship Management

SaaS Experience

Collaboration

Tools

HubSpot

Google Analytics

Job description

A fast-growing fintech scale-up is seeking a Customer Success Manager in London to drive customer satisfaction and onboarding processes. The successful candidate will act as a trusted advisor, ensuring clients maximize the value from solutions and fostering strong relationships. This position requires over 3 years of experience in Customer Success within a SaaS environment, along with solid analytical and relationship management skills. The role offers a hybrid working environment with competitive salary packages.