Customer Success Manager — AI SaaS for eCommerce

Madfish; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company based in the United Kingdom is seeking a Customer Success Manager to enhance customer value and drive successful adoption of their innovative AI solutions. The ideal candidate should have over 3 years of experience in customer success within a SaaS environment, strong communication skills, and a proactive approach to problem-solving. Responsibilities include customer onboarding, support, and building lasting relationships to ensure high retention and satisfaction levels.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Support roles in a SaaS company.
• Proven client-facing experience in a global fast-paced environment.
• Excellent written and verbal English (C1–C2).

Responsibilities

• Manage the onboarding process for new customers and implement clear steps.
• Support customers with platform usage and act as a trusted advisor.
• Build and maintain strong customer relationships to drive engagement.

Skills

Customer Success Management

Communication Skills

Relationship Building

Analytical Skills

Problem Solving

Job description

A leading technology company based in the United Kingdom is seeking a Customer Success Manager to enhance customer value and drive successful adoption of their innovative AI solutions. The ideal candidate should have over 3 years of experience in customer success within a SaaS environment, strong communication skills, and a proactive approach to problem-solving. Responsibilities include customer onboarding, support, and building lasting relationships to ensure high retention and satisfaction levels.