Strategic SaaS Customer Success Manager – UK (Hybrid)

OneStream Software; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud-based financial software provider is seeking a Customer Success Manager in the UK. In this hybrid role, you will manage a portfolio of customers, advocate for their success, and guide them through their journey from onboarding to retention. You must have a proven track record in Customer Success within a SaaS environment, strong relationship management skills, and experience engaging with senior decision-makers. The position offers opportunities for professional growth and impactful collaboration with customers.

Benefits

Transparency in corporate structure, salary, and benefits

Variety of project work

Multiple training opportunities

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role in a SaaS company.
• Experience engaging with senior decision-makers such as CFOs and CIOs.

Responsibilities

• Manage a portfolio of customers and their adoption.
• Partner with sales to transition customers effectively.
• Identify and mitigate risks to customer satisfaction.

Skills

Customer Success Expertise

Relationship Management

Problem-solving skills

Communication skills

Organizational skills

Interpersonal skills

Education

Degree in Business, Accounting, Finance, or IT

Tools

OneStream

Oracle EPM Suite

SAP BPC

IBMCognos

Job description

A leading cloud-based financial software provider is seeking a Customer Success Manager in the UK. In this hybrid role, you will manage a portfolio of customers, advocate for their success, and guide them through their journey from onboarding to retention. You must have a proven track record in Customer Success within a SaaS environment, strong relationship management skills, and experience engaging with senior decision-makers. The position offers opportunities for professional growth and impactful collaboration with customers.