EMEA Customer Success Manager — Drive Value & Renewals

CyCognito; Remote; GBP 80,000 - 100,000; Full time

Job summary

A cybersecurity company is seeking a driven Customer Success Manager to manage and enhance customer relationships across the EMEA region. This home-based role focuses on ensuring customer satisfaction and renewal processes. The ideal candidate will have over 5 years of experience in Customer Success or Account Management within SaaS, showcasing strong communication and problem-solving skills. Occasional travel across EMEA is required, along with a proactive attitude to deliver measurable results.

Benefits

Visible impact on outcomes

Collaborative team environment

Opportunities for professional growth

Qualifications

• 5+ years of experience in Customer Success or Account Management within SaaS.
• Strong commercial instincts and a proven track record managing and closing renewals.
• Ability to influence and communicate confidently with technical and senior stakeholders.

Responsibilities

• Take full accountability for customer health, adoption, and long-term value.
• Lead renewals from forecasting to negotiation to signed deal.
• Deliver platform overviews and best-practice sessions.

Skills

Customer Success

Account Management

Stakeholder Communication

Commercial Instincts

Problem Solving

Job description

A cybersecurity company is seeking a driven Customer Success Manager to manage and enhance customer relationships across the EMEA region. This home-based role focuses on ensuring customer satisfaction and renewal processes. The ideal candidate will have over 5 years of experience in Customer Success or Account Management within SaaS, showcasing strong communication and problem-solving skills. Occasional travel across EMEA is required, along with a proactive attitude to deliver measurable results.