Customer Service Manager jobs in United Kingdom

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

While this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether wrapping purchases at the counter or supporting self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll keep shelves full so customers can find what they need during the busiest shopping season.
• Store Presentation: You will help ensure every area looks its best.
• Online order support: You may assist with deliveries, picking, and packing for online orders as needed.

Full training is provided, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: On your feet, standing, walking and lifting.
• Brand Ambassador: Passion for Boots ethos, products and services.

These are desirable experience and are not essential. Applications from candidates who don't match these criteria are welcome.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

There are plenty of opportunities to continue your career with us, whether you progress within retail or pharmacy, work towards store leadership, or join our Support Office. Check out success stories here.

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

We offer a great range of benefits in addition to the above. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all. We change for the better with you.

If you're ready to make someone's day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We are now recruiting Christmas Customer Advisors for our Bootle, The New Strand store. We are looking for candidates to start with us from October 2025 onwards. We have a variety of shifts available from Thursday to Saturday. Please note that due to the anticipated volume of applications, we will close the advert when we have met our requirements.

Retail

Christmas

10

Bootle, UK

1235 - BOOTLE

UK

4 - Central

125 - North Liverpool