Customer Advisor 16 Hour Temp Mat Cover - Guildford

Jojo Maman Bebe; Guildford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A children's retail company in Guildford seeks a part-time customer service representative. You'll assist customers, manage store presentation, and represent the brand with care. Ideal candidates have prior retail experience and a passion for exceptional service. The role offers flexibility with typical shifts of 16 hours weekly, and perks include employee discounts and ongoing training.

Benefits

40% discount on JoJo branded lines

Ongoing training and development

Extra annual leave

Non-contractual bonus scheme

Flexible work options

Qualifications

• Experience in retail or customer service roles.
• Ability to learn and communicate product information effectively.
• Self-motivated with a keen eye for detail.

Responsibilities

• Assist customers with product needs and Omni-Channel orders.
• Maintain store presentation and cleanliness.
• Act as a brand ambassador upholding company values.

Skills

Retail experience

Customer service

Sales ability

IT skills

Teamwork

Job description

Overview

Guildford, SouthEast GU1
Contract • Part time

Your role in the JoJo story… If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!

Each JoJo store is unique, with its own layout and character. Our USP is the relationship we build with our customers, many of whom are loyal to our brand and local store team. You’ll be the face of JoJo, providing outstanding customer care and service, guiding, informing, and assisting customers in the correct purchase of our wide range of clothing and products. This could be an expectant parent, an excited grandparent, or other friends or family.

We uphold B Corp principles and, as we move into a digital retail world, offer Omni-Channel customer service to build loyalty.

Want to know more about JoJo? We make happy and helpful clothes and products for children, across 50+ locations in the UK and Ireland, plus a thriving e-commerce platform. We offer a thoughtfully designed collection of children’s clothing, toys, and essentials designed with care and with children in mind. As a B Corp, we strive for a sustainable future and take pride in our responsibilities to the planet and communities.

Responsibilities

• Assist customers in diverse situations, from bra fitting or maternity wear discussions to demonstrating products such as baby carriers.
• Prepare Omni-Channel orders and liaise with customers in-store or by phone on Omni-Channel orders.
• Use digital or virtual learning platforms to develop knowledge and retail skills, embrace new product knowledge, and increase sales opportunities.
• Actively listen to customers and determine the best solutions for their needs.
• Maintain a tidy, immaculate store environment and contribute to a high standard of presentation.
• Be a brand ambassador, upholding our values and ethos; demonstrate honesty, respect, collaboration, and active listening.
• Take ownership of all aspects of the role; flexible scheduling to meet store requirements (typical week: 16 hours across 4 x 4-hour shifts).

Qualifications

• Previous retail, customer service, and sales experience.
• Competent IT skills and ability to learn new systems quickly.
• Ability to learn product information and communicate it effectively to customers.
• Self-motivated, curious, and eager to learn new products independently.
• Demonstrated sales ability with active listening, empathy, and understanding of customer needs; able to work harmoniously in a small team.
• Flexibility to work in a retail environment, with stores open 7 days a week.
• Keen eye for detail and commitment to maintaining store standards.

Perks and Benefits

• Specsavers voucher – free sight test and contribution towards glasses (T&C apply).
• 40% discount on JoJo branded lines.
• We offer ongoing training and development opportunities.
• Extra day of annual leave for each year you’re with us, up to 38 days; birthday leave option.
• Non-contractual bonus scheme; enhanced pension; cycle to work scheme.
• Financial wellbeing app – access to pay earned wages when needed.
• Smart Money Cymru saving scheme (you do not need to live in Wales).
• Flexible work options; social events.

Diversity and Inclusion

We embrace diverse cultures, perspectives, and experiences to create an inclusive environment where everyone can thrive. We recruit, develop, and retain talented people regardless of background to grow sustainably and with diverse influences.

Important Please note: We will only recruit individuals who are over the school leaver age. For more on the school leaving age in the UK, please visit the official GOV.UK page.