Client Administrator - Employee Benefits

Mattioli Woods; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company in Leicester is seeking a Client Administrator to manage a portfolio of Employee Benefits clients. The ideal candidate will have experience in a related role, strong IT and communication skills, and the ability to maintain client relationships. This is a full-time, permanent position offering competitive salary and flexible benefits, with a hybrid working model that requires occasional office attendance.

Benefits

Competitive salary

Flexible benefits package

Opportunities for career progression

Health cash plan

Qualifications

• Experience in an employee benefits-related role.
• Strong numeracy and literacy skills.
• Excellent verbal and written communication skills.
• Positive attitude and ability to work under pressure.

Responsibilities

• Managing and administering a portfolio of Employee Benefits clients.
• Supporting consultants with tailored solutions.
• Maintaining strong client relationships.
• Organising workload to meet service standards.

Skills

Experience in an employee benefits-related role

Strong numeracy, literacy, and IT skills

Excellent verbal and written communication skills

Proactive

Attention to detail

Job description

Overview

Client Administrator - Employee Benefits Leicester (hybrid working - office attendance as required) Full-time | permanent

Responsibilities

• Managing and administering a portfolio of Employee Benefits clients, acting as a central point of contact for clients to ensure their benefits are administered efficiently.
• Supporting consultants in delivering tailored solutions and providing high-quality administrative and consultative support.
• Attending client meetings where required and maintaining strong, professional relationships with clients.
• Planning, prioritising, and organising workload to meet agreed service standards.
• Building effective working relationships with colleagues and external contacts.

What we're looking for (essential)

• Experience in an employee benefits-related role.
• Strong numeracy, literacy, and IT skills.
• Excellent verbal and written communication skills.
• Proactive, able to work independently while collaborating with a team.
• Positive attitude with the ability to work under pressure while maintaining attention to detail.

What success looks like

• Efficient and accurate administration of client portfolios.
• Strong client relationships and satisfaction.
• Seamless support for consultants and internal teams.
• High attention to detail and service excellence.

What's in it for you

• Competitive salary, flexible benefits package, including group pension, life assurance, income protection, health cash plan.
• Opportunities for career progression and professional development.
• Hybrid working with flexibility to attend the office when required.
• Participation in charity and social activities.

About Mattioli Woods

With decades of experience, Mattioli Woods helps clients achieve financial security through tailored, relationship-led solutions. We combine technical expertise with a professional yet supportive culture, ensuring our people and clients thrive.

Ready to make an impact in Employee Benefits with us? Apply today or contact us for a confidential conversation.