Part Time Customer Service Advisor

EE Limited; Whitley Bay; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in Whitley Bay is looking for a Part Time Customer Service Advisor. The role involves assisting customers with billing queries and resolving issues. A starting salary of £13,379.73, rising upon completion of training, along with a range of benefits and flexible working options, makes it an appealing opportunity for those with strong communication skills.

Benefits

Online GP access for you and your family

Paid carer’s leave

Equalised Family Leave

Discounts on EE & BT products

Career development opportunities

Travel loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience required; transferrable skills appreciated.
• Ability to build relationships and remain calm is essential.
• Flexibility to handle scheduling including breaks.

Responsibilities

• Assist customers with Mobile Billing-related queries.
• Resolve simple and complex issues with ownership.
• Provide support to customers over the phone.

Skills

Problem-solving

Communication

Relationship building

Job description

Part Time Customer Service Advisor

Whitley Bay, Tyne And Wear - £25,087.00 Part Time/Temporary/Seasonal

Location: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: November 2025

Part Time: 20 hours per week (can also offer 25 or 30 hours). Shift pattern is evening work; shift end time will be 9pm.

Why this job matters

Are you someone who likes solving problems? If so, you have transferrable skills to succeed in a Customer Service role with EE. You’ll be talking over the phone to customers with Mobile Billing-related queries, helping with simple questions or tackling more complex issues with ownership and support.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We offer flexibility to support your success, including scheduling your own breaks and banking time, and occasional home working.

What’s in it for you?

• A starting salary of £13,379.73 rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks for carers of family or friends who are disabled, ill, or elderly.
• Equalised Family Leave (maternity, paternity, adoption) with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, including mobile and broadband.
• Support in carving your own career path and development opportunities.
• Season Ticket Travel Loan to help cover travel costs.
• Volunteering days to give back to the local community.
• Optional private healthcare and dental cover.

Location: Whitley Bay, Tyne And Wear, UK

Industry: Customer Services

Reference: JS20279_50748-9590FCBEB2A607842AD3C14EAB014F49

Posted Date: 29 September 2025