Spanish Speaking (Latin American) Customer Service Agent - Remote

Mulberry Recruitment; Reading; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Spanish Speaking Customer Service Agent to work remotely on a temporary contract. Responsibilities include managing client relationships, handling calls and emails, and collaborating on campaigns. Candidates should have strong customer service skills and be fluent in Spanish (Latin American dialect). This is a full-time night shift role.

Qualifications

• Fluent in Spanish, preferably with Latin American dialect.
• Experience in customer service is beneficial.
• Ability to work night shifts and manage campaigns.

Responsibilities

• Manage client relationships and brief requirements.
• Answer emails and calls efficiently.
• Collaborate with colleagues on successful campaigns.
• Present data results to clients in the required format.
• Coordinate with customers during project processes.
• Use initiative and apply common sense to work situations.

Skills

Fluent Spanish

Customer service skills

Data manipulation

Job description

Overview

Spanish Speaking (Latin American) Customer Service Agent - Remote

Location: Work From Home

Type: 12-18 Month Contract

Hours: Full Time, Mon-Fri, 3pm-12am - NIGHT SHIFT

Our client are looking to recruit Spanish Speaking (Latin American) Customer Service Agents for their exciting new campaign. This is an ongoing temporary role, working from home, full time.

Responsibilities

• Managing the relationship and briefing requirements
• Answering email and calls in a timely and efficient manner
• Working with colleagues to run successful campaigns
• To manipulate data and present data results to the clients in the required format
• To liaise with customers as part of the project co-ordination processes
• Ability to use own initiative and apply common sense to all work situations