Customer Service Associate

Deverell Smith Recruitment Ltd; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A recruitment agency in the United Kingdom is seeking a Customer Service Associate for front desk operations. The role involves managing reception duties, delivering excellent customer service, and supporting administrative tasks. Ideal candidates should have experience in residential customer service and excellent communication skills. Join a dynamic residential property with excellent facilities.

Qualifications

• Previous experience in Build-to-Rent or residential customer service environments.
• Strong customer-facing background dealing with the public or established customer base.
• Professional, organized, and detail-oriented approach.

Responsibilities

• Managing front desk operations and reception duties.
• Delivering excellent customer service to residents and visitors.
• Handling inquiries and responding to customer requests.
• Reporting and logging issues efficiently.
• General administrative support.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Job description

Overview

Customer Service Associate - Front Desk

Contract Type: Fixed-term, 3 months (with potential to extend to 6+ months)

Hours: 40 hours per week

Shift Pattern: 8:00 am - 8:00 pm (rota basis)

No weekend work initially. Some weekend work may be required from month 2-3 onwards.

318 units with amenity space, gym, and co-working room

About the Role

Due to increased demand, we are seeking a Customer Service Associate to primarily cover our front desk operations. This is an administrative-focused role, supporting the smooth running of our front-of-house services while our current front desk team member transitions into a leasing associate position.

Responsibilities

• Managing front desk operations and reception duties
• Delivering excellent customer service to residents and visitors
• Handling inquiries and responding to customer requests
• Reporting and logging issues efficiently
• General administrative support

Ideal Candidate / Qualifications

• Previous experience in Build-to-Rent (BTR) or residential customer service environments
• Strong customer-facing background dealing with the public or established customer base
• Professional, organized, and detail-oriented approach
• Excellent communication and interpersonal skills

If you're looking for an opportunity to join a dynamic residential property with excellent facilities, we'd love to hear from you.