Customer Service Officer

Momentum Security Recruitment; Cairnryan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialized security recruitment firm is seeking a Customer Service Officer in Cairnryan, offering both full-time and part-time positions. Responsibilities include managing visitor access, conducting patrols, and ensuring compliance with health and safety policies. The ideal candidate should be polite, friendly, and a team player, with a pay rate of £12.55 per hour plus overtime opportunities.

Qualifications

• Must be polite, friendly and professional.
• Must enjoy working as part of a committed team.

Responsibilities

• Greet visitors in a customer-focused manner.
• Manage site access control.
• Conduct internal and external patrols of the site.
• Perform regular body searches.
• Carry out vehicle searches.
• Issue passes to visitors and staff.
• Produce comprehensive incident reports.
• Adhere to Health & Safety policies.
• Respond to emergency situations.

Skills

Polite and friendly demeanor

Team player

Job description

Overview

Customer Service Officer - Full time and Part time opportunities

Location: Cairnryan, Wigtownshire, Dumfries and Galloway, Scotland.

Rate of pay: £12.55 per hour plus overtime opportunities

Shift pattern: 4 on / 4 off

This is a tremendous opportunity to join a friendly and professional team in Cairnryan. You will join a dedicated team where you will receive ongoing training, support, and development. This role consists of regular body searches and general customer service/security duties.

Essential criteria

• Be polite, friendly and professional
• A team player that enjoys working in a committed team environment

Duties

• Meeting and greeting visitors to the site in a polite and customer focused manner
• Manage access control to the site
• Internal and external patrols of the site
• Regular body searches
• Gatehouse duties
• Carry out vehicle searches
• Issuing passes to visitors, contractors and staff members
• Produce accurate and comprehensive incident reports
• Ensure all Health & Safety policies are adhered to
• Work in conjunction with site Assignment Instructions
• Respond to emergency situations
• Work as part of a customer focused team

About Momentum Security Recruitment

Momentum Security Recruitment Specialists

Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Security Recruitment covers the following markets.

• Corporate Security
• Security Guarding - Management & Operations
• Security Guarding - SIA licensed Officer & site personnel staff
• Retail Loss Prevention, Audit & Fraud
• Security Sales & Business Development
• HSEQ (Health, Safety, Environmental & Quality Assurance)
• Facilities Management - Hard (M&E) & Soft Services
• Electronic Security