Customer Care Assistant

McDonald’s; Pontyclun; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food chain in Pontyclun is seeking team members to provide excellent customer service. You will engage with customers, contribute to a friendly work environment, and maintain high energy levels during shifts. Ideal candidates should possess strong communication skills and a willingness to adapt to various shifts, including evenings and weekends. Attractive benefits include holiday pay and employee discounts.

Benefits

Holiday pay

Meal allowance

Employee discounts

Qualifications

• Willingness to be part of a team.
• Ability to deliver a positive experience.
• Maintain energy in a fast-paced environment.
• Flexibility to work various shifts.

Responsibilities

• Demonstrate friendly and helpful behaviour.
• Maintain high energy levels while working.
• Show effective communication skills.
• Contribute to a positive customer experience.

Skills

Friendly disposition

Customer engagement

Communication skills

Flexibility for various shifts

Job description

Overview

McDonald’s UK has been around for over 50 years. We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a potential employee, you may encounter questions about the interview process and the types of information we review as part of our recruitment journey. The recruitment experience aims to be clear, fair, and focused on finding candidates who can deliver a great customer and colleague experience.

Responsibilities

• Demonstrate friendly, welcoming, courteous and helpful behaviour, connect with customers, and make them feel valued.
• Maintain high energy levels while working efficiently and productively; work well as part of a team.
• Show effective communication skills, including attentive listening, face-to-face verbal communication, and eye contact.
• Support a positive customer experience and contribute to a collaborative work environment.

Qualifications

• Friendly disposition and willingness to get involved; be part of a good team.
• Ability to engage with customers and deliver a positive experience.
• Strong communication skills and the ability to maintain energy in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and overnight Premium Shift where applicable.

Benefits and Pay

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high-street and online brands, and more. All team members earn above the national minimum wage. A range of benefits is available, including holiday and sick pay and employee discounts at over 1,600 retailers. Premium Shift pay may apply for overnight hours (midnight to 5am in some locations).

Interview and Scheduling

If you are unable to make any of the interview slots offered, you can contact Olivia, our virtual assistant, to rearrange a suitable date. The interview process typically involves questions around values, attitudes, teamwork, and fit for a customer and colleague experience. It helps us understand you beyond qualifications.

Eligibility to Work

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Sustainability and Company Values

McDonald’s is actively pursuing sustainability initiatives and a more sustainable future. We have launched initiatives such as net-zero restaurant concepts; more information is available through official channels.