Customer Service Advisor

Sandwell Metropolitan Borough Council; Sandwell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Sandwell is looking for a customer service representative to handle incoming calls and service requests. The ideal candidate should have a GCSE in English and Maths, effective communication skills, and experience in a busy contact centre. The role offers career development opportunities, a supportive environment, and access to wellbeing programs.

Benefits

Career development opportunities

Supportive work environment

Access to wellbeing programs

Qualifications

• Must provide evidence of qualifications, including a Maths GCSE or higher.
• Experience in a busy Contact Centre environment is preferred.

Responsibilities

• Handle incoming calls and process service requests from customers.
• Actively listen and communicate clearly with customers.
• Deliver a service focused on customer experience and care.

Skills

Effective communication skills

IT skills to navigate systems

Self-motivated and organised

Education

GCSE in English and Maths

Job description

Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels
• Actively listen and communicate clearly with customers
• Utilise excellent IT skills to navigate various systems and applications
• Deliver a service focused on customer experience and care

Qualifications

• GCSE in English and Maths (or equivalent qualifications)
• Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area
• Self-motivated and organised
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment

Requirements

• The successful candidate will be required to undertake a Standard DBS check.

Development and Benefits

• Career Development: Opportunities for professional growth and development within the council.
• Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people\'s lives
• Supportive Environment: Work in a collaborative and inclusive team that values your contributions
• Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
• Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness