Customer Service Agent

proAV Limited; Egham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global audio visual integrator is seeking a Customer Service Agent/Helpdesk Agent to join their Egham team. The role involves maintaining high customer service levels and managing key accounts, ensuring compliance with SLAs. Candidates should have experience in similar environments. This position is office-based with a 40-hour work week operating on a fortnightly shift pattern. Attractive remuneration and benefits will reflect the experience and seniority of applicants.

Qualifications

• Experience in customer service or helpdesk environments.
• Ability to manage key accounts and ensure customer satisfaction.
• Familiarity with SLAs and key performance indicators.

Responsibilities

• Maintain high levels of customer service and support.
• Develop and sustain excellent customer relations.
• Ensure adherence to SLAs and performance assessments.

Job description

Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity.

This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package.