Customer Service Advisor

Michael Page; Willenhall; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Temporary Customer Service Advisor in Willenhall. The role requires a customer-focused individual to efficiently handle inquiries in a professional manner. Previous experience in customer service, particularly in the Not For Profit sector, is essential. The position offers a competitive hourly rate and the opportunity for weekly pay, along with benefits like free on-site parking and a chance to go permanent.

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

Chance to go perm

Qualifications

• Previous experience in a customer service role, ideally within the Not For Profit sector.
• Strong communication skills, both written and verbal.
• Adept at problem-solving and handling queries with professionalism.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Provide accurate information on services and resolve customer concerns.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Problem-solving

Teamwork

Customer service experience

Proficiency in office software

Job description

Overview

We are seeking a Temporary Customer Service Advisor to assist in delivering exceptional service to customers in the Not For Profit sector. This role requires a customer-focused individual who can efficiently handle enquiries and resolve issues in a professional manner.

Client Details

The organisation is a well-established entity within the Not For Profit sector, known for its commitment to community engagement and service excellence. As a medium-sized organisation, it offers a supportive environment where individuals can make a meaningful impact.

Description

• Respond promptly and professionally to customer enquiries via phone, email, or in person.
• Provide accurate information on services and resolve customer concerns effectively.
• Maintain detailed and up-to-date records of customer interactions in the system.
• Collaborate with internal teams to ensure swift resolution of customer issues.
• Identify and escalate complex queries to the relevant department when necessary.
• Assist with administrative tasks to support the customer service team.
• Contribute to improving processes by providing feedback on recurring customer concerns.
• Ensure compliance with organisational policies and procedures.

Profile

A successful Temporary Customer Service Advisor should have:

• Previous experience in a customer service role, ideally within the Not For Profit sector.
• Strong communication skills, both written and verbal.
• Adept at problem-solving and handling queries with professionalism.
• Proficiency in using standard office software and customer management systems.
• A positive attitude and the ability to work effectively in a team environment.

Job Offer

• Competitive hourly rate
• Weekly pay
• Free on-site parking
• A chance to go perm