Customer Service Manager jobs in United Kingdom
Client Account Manager
The Portfolio Group
Commercial Manager
John Lewis Partnership
Print Technology Sales Consultant
DevFinders
Senior Account Manager - Sizewell C
Rullion Limited
Partnerships Sales Executive
Surrey County Cricket Club
Connect with headhunters to apply for similar jobsShowroom Sales Consultant
Impact Nationwide Recruitment Ltd
Groups Sales Executive (English & Italian Speaking)
Robert Arrigo & Sons
First Line Manager
GB Recruitment (England, Scotland, Wales)
Christmas Sales Advisor - Swansea (8 hours)
Rituals UK & Ireland (B Corp)
Sales Executive
Morgan Jones Recruitment Consultants
Field Sales Representative
Connect Executive Search
Account Executive
Arthur J. Gallagher & Co. (AJG)
Client Account Manager
Job summary
A leading client management firm in Hinckley is seeking a Client Account Manager to join their client experience team. The ideal candidate will have strong problem-solving skills and a passion for delivering excellent customer service in a fast-paced environment. Responsibilities include booking client appointments and resolving service issues. This permanent position offers a salary of £23,000 - £24,000 plus a group bonus, with onsite performance expectations.
Qualifications
- Strong communication skills to effectively convey knowledge and resolve issues.
- Experience in fast-paced environments, delivering exceptional service.
- Ability to manage multiple tasks and maintain client satisfaction.
Responsibilities
- Contact existing clients to book appointments.
- Resolve client service issues promptly and effectively.
- Maintain accurate client profiles and databases.
Skills
Client Account Manager - Permanent, Hinckley, Onsite 5 Days, 23,000 - 24,000 + Group Bonus
Are you a problem-solver with a passion for delivering top-tier customer service?
Do you thrive in a fast-paced environment, turning queries into opportunities? If so, we have the perfect role for you!
We are looking for a Client Account Manager to join a dynamic client experience team, acting as the first point of contact for current clients!
Your mission? Deliver fast, membership-focused solutions and support while ensuring exceptional service and client satisfaction!
- To contact existing Croner clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines.
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure.
- To deliver the administrative duties for the department including rescheduling appointments.
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
- To understand all client databases and systems in order to adequately investigate and respond to the client.
- Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
- Review of client service issues in order to produce an effective handover where applicable to Credit Control.
- Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
- To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
- A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- A team player.
- Ability to work in a fast paced environment.
- Strong time management skills.
- A dynamic and flexible approach, as well as the ability to work under pressure.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
