Customer Service Advisor

Turner and voce; Radcliffe on Trent; On-site; GBP 30,000 - 38,000; Full time

Job summary

A well-established motor business is seeking a Service Advisor in Radcliffe on Trent. In this role, you will be the first point of contact for service customers, handling everything from bookings to vehicle handovers. The ideal candidate has experience in customer service, especially in the motor trade, and exceptional communication skills. This is a full-time, permanent position with a salary of up to £38k DOE plus bonus.

Benefits

Bonus

Career development opportunities

Qualifications

• Experience in a service advisor or customer service role (motor trade or vehicle industry preferred).
• Excellent communication and organisational skills.
• Proficient in using computer systems for bookings and administration.

Responsibilities

• Handle customer enquiries in person, by phone, and via email.
• Book servicing and repairs for vehicles.
• Liaise with workshop staff and keep customers informed throughout the process.
• Prepare invoices and process customer payments.
• Promote relevant services or accessories where appropriate.

Skills

Customer service experience

Communication skills

Organisational skills

Team player

Job description

Service Advisor- Motor Industry

Nottinghamshire

Up to £38k DOE + Bonus | Full Time | Permanent

A well-established business in the motor industry is looking for a customer-focused Service Advisor to join a friendly and fast-paced aftersales team at a busy service reception.

In this role, you'll be the first point of contact for service customers, managing everything from bookings to vehicle handovers, while ensuring a smooth and professional experience at every step.

Key Responsibilities

• Handle customer enquiries in person, by phone, and via email
• Book servicing and repairs for vehicles
• Liaise with workshop staff and keep customers informed throughout the process
• Prepare invoices and process customer payments
• Promote relevant services or accessories where appropriate

Ideal Candidate

• Experience in a service advisor or customer service role (motor trade or vehicle industry preferred)
• Excellent communication and organisational skills
• Proficient in using computer systems for bookings and administration
• Friendly, professional, and a great team player
• Interest in the automotive industry is a plus, but not essential

If you are looking for an environment where you can have real impact and influence and enjoy working with people this is a great role and environment to grow and develop your career and experiences further