Customer Service Advisor

Rapier Employment; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency in Birmingham is seeking CUSTOMER SERVICE ADVISERS for ongoing agency work. You will provide support to prestigious clients in the logistics sector. Ideal candidates will be computer literate, proficient in Microsoft Excel, and possess good communication skills. Previous experience in customer service or hospitality is advantageous. This role offers competitive pay starting at £12.21 per hour and includes multiple benefits such as free parking and annual leave once permanent.

Benefits

Free parking

Free tea and coffee

Team building exercises

Training provided

Relaxed dress code

30 days annual leave pro-rata once permanent

Qualifications

• Good level of speaking, reading, and writing in English required.
• Ability to travel to Hams Hall, as public transport is limited.
• Previous customer service, retail or hospitality experience would be advantageous.

Responsibilities

• Liaising with established clients and providing customer support.
• Handling delivery updates, problem solving, and complaints.

Skills

Computer literate

Proficient with Microsoft Excel

Strong work history

Good telephone manner

Friendly personality

Job description

Call OI2I 227 8OO1 to apply for this role.

We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46.

This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Responsibilities

• Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc...

Hours of Work

• Day shifts (various, will explain how they work over the phone).
• Monday to Friday.
• 30 minute unpaid lunch break.
• 40 hours paid per week.

Salary

£12.21ph, rises to £12.50ph after 12-weeks. Weekly pay (every Friday).

Additional Benefits

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee”.
• Immediate start, ongoing work and potential progression within a global logistics company.
• Training provided and a relaxed dress code.
• 30 days annual leave pro-rata once on a permanent contract.

Requirements

• Computer literate (you will be operating various in-house systems).
• Proficient with Microsoft Excell.
• Strong work history.
• Good Level of speaking/reading/writing in English.
• Good telephone manner.
• Friendly personality.
• Ability to travel to Hams Hall (public transport is very limited).
• No previous experience is needed; a stable work or education history is essential. Previous customer service, high-end retail or hospitality experience would be an advantage.

About the Company

Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.