Customer Service Advisor

Okarno; Ruddington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction distributor in the UK seeks a Customer Service Advisor to provide exceptional support from the Ruddington site. The role includes managing orders, addressing customer inquiries, and liaising with production and logistics teams. Ideal candidates will possess strong communication and organizational skills. The company offers flexible working patterns and opportunities for career progression.

Benefits

High street discounts

Pension scheme

Opportunities for career progression

Flexible working options

Qualifications

• Customer-focused and proactive person with team-working skills.
• Ability to manage own workload effectively.

Responsibilities

• First point of contact for customer queries.
• Deliver exceptional service and support.
• Take and amend orders, manage delivery updates.

Skills

Excellent written and verbal communication skills

Excellent organisational skills

Desire to help people

Enthusiastic approach

Driven to seek improvements

Job description

Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you.

At Okarno (Saint Gobain) we are looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington Site.

Okarno is a leading distributor of some of the UK’s must have construction brands, offering a diverse choice of over 500 trade and DIY products.

What You Will Be Doing

As a Customer Service Advisor within the Value Chain Team you will be the first point of contact for customer service queries, delivering exceptional service and support to our valued customers. You will take and amend orders, address inquiries, provide product information, support account management and the website, manage delivery updates, and ensure order book accuracy to meet dispatch forecasts. You will also liaise with production planners, logistics, and credit control to keep lead times and customer requirements aligned.

What We Are Looking For

We are looking for a customer‑focused and proactive person who enjoys working as part of a team, can manage their own workload, and fits with our Saint‑Gobain culture.

Skills

• Excellent written and verbal communication skills including listening and questioning
• Excellent organisational skills and ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment
• A natural desire to help people and provide a first‑class customer experience at all times
• An enthusiastic approach to work and a positive attitude
• Driven to seek improvements in the way we work, to suggest new ideas and influence colleagues to implement new initiatives

What’s in it for me?

• High street discounts
• Pension scheme
• Opportunities for career progression
• So much more

Inclusivity and Flexibility

Saint‑Gobain is the worldwide leader in sustainable construction and values diversity and inclusion. We offer flexible working patterns, such as 8.00am‑4.00pm or 9.00am‑5.00pm Monday to Friday, with options for flexible hours, job‑sharing, part‑time work, and other arrangements where possible.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you.