Customer Service Advisor

Brellis Recruitment; Southam CP; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to provide comprehensive support to customers. Responsibilities include managing orders, handling queries, and upselling products. Ideal candidates should possess excellent communication skills and experience in customer service. This role offers a salary of £26,000 per annum with a quarterly bonus and various benefits.

Benefits

Pension

Life assurance

Westfield healthcare cash plan

Qualifications

• Previous experience working directly with customers is required.
• Experience with computer-based sales order systems is advantageous.

Responsibilities

• Provide comprehensive customer service to direct and online customers.
• Manage existing customers, handle queries, and receive orders.
• Upsell and provide product advice, including specifications.

Skills

Good communication skills

Numeracy skills

Personable and enthusiastic

Internal sales experience

Ability to work with computers

Willingness to work as part of a team

Happy to work to deadlines

Tools

CRM systems

Job description

Customer Service Advisor

Salary: £26,000 per annum + quarterly bonus. Benefits: Pension, life assurance, Westfield healthcare cash plan.

Hours: Monday to Thursday 8:30‑17:00, Friday 8:30‑16:00.

Location: Southam, Warwickshire.

Position Overview

Provide comprehensive customer service to the company's customer base, both direct and online customers. Responsibilities include managing existing customers, receiving orders, handling queries and complaints, outbound communication, upselling and product gap fill.

Responsibilities

• Receipt of orders from telephone, e‑mail and web sources
• Entering orders onto Merlin system
• Upsell to customers on inbound telephone order capture
• Preparation of customer quotations
• Provision of product advice (including product specifications, MSDS sheet, etc.)
• Provision of reports as required by customer (in conjunction with IT department)
• Facilitation of samples provision (in conjunction with purchasing department)
• Maintenance of customer records on sales systems
• Query handling (order progress, account balance and complaint handling)
• Participation in regular sales meetings
• Training (Full in‑house process and computer skills training)

Qualifications

• Previous experience working directly with customers
• Internal sales, Customer Service and Telesales experience
• Experience with computer‑based sales order and/or CRM systems
• Ability to work with computers
• Good communication skills
• Numeracy skills
• Personable and enthusiastic
• Willingness to work as part of a team
• Happy to work to deadlines