Customer Service Advisor

ForHousing; Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent social housing organization in Salford is seeking a Customer Connect Hub Officer to handle customer enquiries and service requests. The ideal candidate will excel in customer service and have experience using MS Office. This role emphasizes effective communication as the first point of contact for tenants. Benefits include access to wellbeing resources and discounts.

Benefits

Best companies 2-star employer

Cycle to work scheme

Employee Assistance Programme

Wellbeing centre access

Smartech discounts

Responsibilities

• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.

Skills

Excellent customer service and communications skills

Experience using MS Office software and Outlook

Experience in a contact centre environment

Job description

This role is known internally as “Customer Connect Hub Officer.” Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well‑maintained, sustainable homes and deliver customer‑focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.

What we’re looking for:

• Excellent customer service and communications skills.
• Experience using MS Office software and Outlook.
• Experience in a contact centre environment would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team at [e-mail].

Please note we reserve the right to close this vacancy early, depending on application numbers.

Please note this is an on‑site role, based in our Salford head office.