Customer Care Parts Coordinator

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Care Parts Coordinator in Hemel Hempstead. This role combines administrative tasks with hands-on responsibilities in the store, including managing parts orders and supporting customer care. Successful candidates will have strong MS Office skills, prior administration experience, and the ability to perform physical tasks such as lifting and stock management. This full-time position offers a salary of £28,000 to £30,000 with benefits including life assurance and enhanced pension.

Benefits

Life assurance

Enhanced pension

Good holiday allowance

Onsite parking

Qualifications

• Proven administrative skills in an office environment.
• Experience in customer service or logistics preferred.
• Physical capability for picking and packing operations.

Responsibilities

• Manage service engineer parts orders efficiently.
• Conduct stocktaking and maintain inventory control.
• Assist in picking and packing duties when required.

Skills

Good experience of MS Office packages

Admin and customer service experience

Physical capability for warehouse duties

Tools

Inventory management system (SAP)

Job description

Location: Hemel Hempstead, Hertfordshire

Job Reference: 4805

Position: Customer Care Parts Coordinator

Employment Type: Full-time

Salary: £28,000 to £30,000 (up to £30k + life assurance, enhanced pension and good holiday allowance)

Hours: 8:30 am – 5 pm, Monday‑Friday

Are you an organised administrator who would love the variety of being in an office‑based administrator role along with the need to dip into their store’s facility on a daily basis to help with picking/packing type duties? With that in mind, it’s not your typical office admin job, but something where you’ll be using all of those skills day‑to‑day and your days will be very mixed because of it.

Because of the type of role it is we do need someone with good computer and admin skills, great communication skills but you will also need to be capable of doing some lifting/moving of goods around a warehouse type environment – which can vary week to week.

You’d be working in nice offices in the Maylands area of Hemel Hempstead from Mon‑Fri, full‑time hours of 8:30am to 5pm and there’s plenty of onsite parking too.

What You'll Be Doing

• Taking in service engineer parts orders
• Using an inventory management system – SAP is being brought in and will be taught
• Stocktaking and daily stock control
• Supporting with elements of customer care when required
• Picking and packing
• General warehouse duties

What We're Looking For

• Good experience of MS Office packages
• Previous experience within an administration based role – any experience on top of this within customer services, supply chain, logistics etc. would also be of use
• Must be physically capable of also entering and helping within a stores/warehouse type environment and being involved in lifting and picking/packing
• Able to work daily in an office based in Hemel Hempstead – Maylands. You’ll be joining a close‑knit, sociable team where no two days are the same