Customer Service Advisor - Lincolnshire

4Recruitment Services; Greater Lincolnshire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A recruitment service in Lincolnshire is seeking a Customer Service Advisor for a 3-month ongoing contract. You will be the first point of contact for reporting concerns about children, handling calls from the public and professionals. The ideal candidate should demonstrate strong professional curiosity and the ability to record detailed information accurately. This role has a significant impact on child welfare decisions.

Responsibilities

• First point of contact for anyone reporting concerns about a child.
• Handle calls from members of the public and professionals.
• Gather detailed information using professional curiosity.
• Record information within a structured framework.
• Pass completed reports to Children's Social Care.
• Quality of evidence impacts decisions for children’s welfare.

Job description

Customer Service Advisor

Lincolnshire

3 Month Ongoing Contract

Responsibilities

• First point of contact for anyone reporting concerns about a child.
• Handle calls from both members of the public and professionals (e.g. Police Officers, Nurses, School Teachers).
• Gather detailed information using professional curiosity — never take information at face value.
• Record information within a structured framework on the system.
• Pass completed reports to Children's Social Care for further action.
• The quality of your evidence directly impacts decisions made for children’s welfare.

Recruitment and Equal Opportunity

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email.