Customer Service Manager jobs in United Kingdom

With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more.

This is a pivotal, client-facing role responsible for the commercial success of Brightmine\'s Reward product suite across the UK market - including salary benchmarking, compensation analytics, and reward insights. You\'ll act as a sales overlay specialist, partnering with the UK sales teams to identify opportunities, shape client conversations, and deliver solutions that support clients\' pay and reward strategies.

The ideal candidate will combine a strong understanding of reward and compensation practices with proven experience in consultative, data-driven sales.

• Own the UK Reward sales target, driving revenue growth across Brightmine\'s Reward product portfolio
• Partner with New Business and Account Management teams to identify, develop, and close Reward opportunities
• Act as the subject matter expert for Reward solutions, supporting colleagues with product and market knowledge
• Lead consultative discussions with HR, Reward, and Talent leaders to align Brightmine\'s data and insights to their needs
• Create tailored proposals, demos, and presentations that position Brightmine as a strategic partner in pay and reward
• Collaborate with Product, Marketing, and Client Success to feed market insights into go-to-market strategy
• Maintain accurate CRM records and pipeline forecasting to ensure visibility into performance and activity
• Represent Brightmine at client meetings, events, and webinars, promoting our thought leadership in reward

• Proven success in B2B sales, business development, or commercial consulting, ideally in HR, data, or SaaS
• Strong understanding of reward, compensation, or salary benchmarking - or experience selling to HR/Reward professionals
• Excellent relationship-building and collaboration skills across sales, marketing, and product teams
• Consultative sales approach with the ability to engage senior stakeholders in data-led conversations
• Commercially driven, proactive, and experienced in managing complex sales cycles
• Clear communicator who can translate complex data into compelling client outcomes
• Tech-savvy, with experience using Salesforce, Gong, Outreach, Sales Navigator, ZoomInfo, and AI-powered sales tools

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

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