Customer Service Manager jobs in Grã-Bretanha

We are seeking a proactive and results driven Account Manager to join our client’s team in Basingstoke, Hampshire. Our client is a professional cybersecurity consultancy, with customers in industries such as Finance, Healthcare and Defence. This full-time, hybrid role within the Sales and Business Development department offers an exciting opportunity for an individual with a minimum of 3 years' experience in an account management or customer-facing role, preferably within IT Services. The successful candidate will serve as a primary point of contact for assigned client accounts, ensuring the highest level of satisfaction by maintaining proactive communication, managing renewals, invoicing, and delivery. You will work closely with internal teams to coordinate service delivery, address issues promptly, and update CRM systems consistently. Additionally, the role involves identifying new business opportunities within sectors such as healthcare, defence, and finance, using tools like LinkedIn Sales Navigator, and developing new client relationships through various channels. Supporting strategic sales and marketing initiatives, preparing reports, and assisting in achieving team objectives are also core responsibilities. The ideal candidate should possess strong communication, negotiation, and analytical skills, with proficiency in MS Office and CRM systems. Knowledge of cybersecurity and experience in B2B or SaaS sales environments are advantageous.

• Minimum 3 years of proven experience in sales, account management, or a customer-facing role within IT Services
• Strong knowledge of CRM systems and proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills
• Interpersonal and negotiation skills with a problem-solving mindset
• Ability to manage multiple tasks and work collaboratively under deadlines
• Experience with lead generation tools and familiarity with sales pipeline management (desirable)
• Cybersecurity experience and B2B or SaaS sales background (preferred)

Our client offers a collaborative and inclusive work environment, with opportunities for professional growth and career development. The role includes competitive remuneration, performance-based incentives, health and wellness benefits, and mentorship from experienced sales professionals. If you are motivated by delivering excellent client service, expanding business opportunities, and working within a forward-thinking organisation, this role provides an excellent platform to develop your career in an engaging and supportive setting.