Customer Service Manager jobs in United Kingdom

Teesside Together is excited to be actively recruiting for a Service Manager to join our dynamic team providing gold standard sexual health care to patients across Teesside. You will be responsible for ensuring that our services are accessible, effective and responsive to community needs. From strategic planning and operational management, to team leadership and stakeholder management, every day will be a little different. We are looking for a dedicated team-player who believes in putting the patient first and working at all times to improve the health of local people.

Teesside Together is a sexual health service run by a collaboration of three organisations: Elm Alliance, Hartlepool and Stockton Health, and University Hospitals Tees. We are guided by our core aim: to improve the sexual health, and therefore overall health, of everyone living in Teesside. Relationships are key to everything we do, because we believe that by creating a strong, communicative network of local teams, we can ensure that patient care is centred in the work that we do.

When you join our team, we want to help you to do your best for our patients, so we offer flexible working, friendly management, and a supportive workplace. Having the right attitude is the start all good care, so if you are positive, enthusiastic, and treat people brilliantly, then this could be the place for you. We operate to a gold standard in everything we do, because that\'s what our patients deserve. So, if job satisfaction, for you comes from knowing that you made a difference, we would love to hear from you!

In accordance with service requirements, you will:

• Manage the day-to-day operational elements of our sexual health services, including the clinics, outreach teams, and helpline.
• Work with the clinical team to ensure the delivery of high-quality clinical services.
• Work as part of a multidisciplinary team, providing direction, support, and professional development opportunities for colleagues from across the team.
• Coordinate a variety of relevant programmes, such as the National Chlamydia Screening Programme (NCSP), C-Card Scheme, and youth engagement initiatives.
• Contribute to service-wide budget management, with a view to delivering cost effective services.
• Oversee line management responsibilities for relevant team members, including: performance management, sickness and absence management, professional development, and annual leave.
• Oversee data collection, analysis, and reporting, to inform service improvements and meet contractual obligations.
• Work with the Clinical Leadership team to ensure our services meet clinical governance, safeguarding, and care quality standards.
• Contribute to financial planning, including Cost Improvement Programmes (CIPs).
• Engage all organisations across the Alliance Partnership to ensure appropriate levels of input into service development.
• Liaise with all Alliance partners, commissioners, local authorities, community partners, and service users, to shape and inform service delivery.
• Foster a culture of innovation and continuous improvement aligned with organisational goals.

• Keep up to date with all mandatory training to ensure compliance and competence.
• Attend training courses in house, online, and externally to develop expertise and further knowledge.
• Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with Teesside Together.
• Express needs or desire for further training and work within own remit at all times.
• Participate in appraisals, performance reviews and professional development plans on an ongoing basis with Teesside Together when required.

• Ensure all patient groups accessing the service receive a safe, welcoming, non-judgemental, and confidential service.
• Support our culture, which promotes equality and values diversity.
• Be aware of and committed to our equality and diversity policies, and actively promote equality and diversity issues relevant to the post.
• Uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect.
• Ensure that individuals are given equal access to care and services.

• Strong leadership and team development skills

• Knowledge of sexual and reproductive health issues and public health frameworks
• Familiarity with NHS commissioning service contracts

• Current, full UK driving licence and daily access to a car with business insurance

• Recent experience of managing health or social care services
• Experience in financial and performance management
• Clinical or public health background
• Experience working with diverse communities and vulnerable populations

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.