Customer Service Manager jobs in Gran Bretaña

• Full time
• Monday - Friday
• £32,000-£35,000 per annum
• Free parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Tutbury - Full time

At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic Deputy General Services Manager to join our team and play a key role in driving excellence and innovation.

• Deputy General Manager to onsite team, including night shift.
• Manage training to meet statutory/mandatory standards.
• Ensure risk assessments & SOPs are current and in use.
• Complete client-requested paperwork.
• Handle client requests, concerns & complaints efficiently.
• Maximise profitability by controlling costs & driving sales with GSM.
• Use systems: Kronos, Eprofit.
• Understand finances, report monthly, support daily operations.
• Implement, maintain & communicate Sodexo/client standards & statutory H&S compliance.
• Recruit, induct, train, develop & motivate staff per HR policy.
• Manage staff performance, talent development & succession planning.
• Control labour to productivity models, policies & procedures.
• Demonstrate personal effectiveness in all situations.
• Carry out shifts & support other business areas as needed.
• Foster high employee engagement & strong safety culture.
• Provide HSE monthly reports on site safety performance.

• Experienced in catering and cleaning FM environments.
• Managed multi-site operations.
• Direct client-facing FM service management.
• Strong interpersonal and communication skills (written & verbal, individuals & groups).
• Competent in computer systems input.
• Solid understanding of manufacturing operations.
• Delivered cleaning operations in busy factory settings.
• Proactive and effective sub-contractor management.

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.