Customer Service Manager jobs in United Kingdom

Salary: £45,000 - £50,000

Location: West Yorkshire

Region Covered: North of England & Scotland

• Lead, manage and motivate a team of approximately 25 service engineers
• Oversee day‑to‑day service operations across the North of England and Scotland
• Ensure high standards of customer service, response times and technical performance
• Manage workloads, scheduling, performance reviews and ongoing training
• Drive operational efficiency, compliance and continuous improvement
• Act as a key point of contact between engineers, customers and senior management

• Proven leadership and people management experience, ideally within a service or engineering environment
• Excellent communication, organisational and problem‑solving skills
• Confident managing a large, geographically dispersed team
• Customer‑focused with a strong understanding of service delivery standards

• Competitive salary of £45,000 - £50,000
• A senior leadership role within a growing business
• Autonomy to shape and develop the service function
• Opportunity to work with a skilled and established engineering team

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first‑class service for both clients and candidates