HOST Service Manager

Atlas Hotels; Leicester; On-site; GBP 46,000 - 55,000; Full time

Job summary

An award-winning hotel chain in the UK is seeking a HOST Service Manager to be the first point of contact for hotel support requests. The role requires strong communication, organizational skills, and a proactive approach to problem-solving. You will manage the service desk to ensure timely and professional responses, working closely with various departments. The ideal candidate will promote excellent guest experiences and embody the values of collaboration and accountability. Competitive salary and employee benefits included.

Benefits

Employee discounts at hotels

Cash rewards through recognition program

Free health plan for employees

24-hour wellness support helpline

Qualifications

• Clear confident communicator who thrives on helping others.
• Organised, analytical and calm under pressure.
• Natural problem-solver who takes ownership and delivers results.
• Able to influence and build strong relationships across teams.

Responsibilities

• Be the first point of contact for hotel queries and support requests.
• Manage the HOST service desk ensuring professional responses.
• Work with departments to resolve issues quickly.
• Track, report, and use data to improve service performance.

Skills

Restaurant Experience

Kitchen Experience

Management Experience

Leadership Experience

Job description

Hours : 37.5 hours across 5 days per week

Salary : 55000.00 per annum

Want to come and work somewhere award winning Atlas Hotels was listed in the Sunday Times Best Companies to work for in 2024- and we are looking for more great people to join our team!

We’re on the hunt for a

proactive solutions-driven HOST Service Manager the first point of contact our hotels turn to when they need expert support. You’ll lead the HOST service desk making sure every request gets a fast professional and accurate response. By working closely with specialist teams and sharing clear practical guidance you’ll keep hotel operations running seamlessly and hotel teams focused on delivering incredible guest experiences.

Employee Benefits Include

• Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink
• Worldwide substantial employee discount at 6600 IHG Hotels across the globe
• Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee giving you money off dental / optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out 250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony

What You’ll Do

• Be the first point of contact for hotel queries and support requests.
• Manage the HOST service desk ensuring every ticket gets a fast accurate and professional response.
• Work with departments across the business to resolve issues quickly.
• Track report and use data to improve service performance.
• Spot patterns fix root causes and help build smarter processes.
• Champion the Atlas values in every interaction helpful collaborative and guest focused.
• Share knowledge insights and best practice to keep hotel teams informed and engaged.
• Support projects training and continuous improvement initiatives.

What You’ll Bring

• A clear confident communicator who thrives on helping others.
• Organised analytical and calm under pressure.
• A natural problem-solver who takes ownership and delivers results.
• Able to influence and build strong relationships across teams.
• Curious proactive and always looking for a better way.
• Eligible to work in the UK.

Living the Atlas Values

• Guest Focused Everything you do supports great guest experiences.
• Work Together You collaborate across teams to find smart fast solutions.
• Own It You take responsibility stay proactive and follow through.
• Data Driven You use insights to improve efficiency quality and service.

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business representing the needs of our guests and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition please contact HR at to discuss any access or information requirements or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

Required Experience: Manager

Key Skills: Restaurant Experience, Kitchen Experience, Dealership Experience, Food Safety Experience, Management Experience, Auto Service Management, Maintenance, Operations Management, Cash Handling, Leadership Experience, Supervising Experience, Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1