Guest Services Manager

Holiday Inn Leeds-Brighouse; Brighouse; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel chain in Brighouse is seeking a dedicated Guest Service Manager to lead the service team and enhance guest experience. This role involves driving sales, ensuring safety and cleanliness, and mentoring staff. Ideal candidates will have strong leadership skills and a passion for exceeding guest expectations. Benefits include discounts on hotel stays, wellness support, and career development opportunities. A member of the hotel team will contact successful applicants for a short chat before the formal interview process.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage while staying at hotels

FREE unlimited access to Leisure Clubs

Qualifications

• Ability to exceed guest expectations in service delivery.
• Experience in a supervisory or management role within the hospitality sector.
• Passion for enhancing the guest experience and fostering a culture of service excellence.

Responsibilities

• Create unforgettable stays by ensuring exceptional guest service.
• Drive sales opportunities and maximize revenue and occupancy levels.
• Inspire and empower the Guest Service team while upholding company values.

Skills

Strong leadership skills

Service-oriented attitude

Excellent communication skills

Job description

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Leeds-Brighouse (HD6 4HW)

Guest Service Managers duties include

• Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Benefits

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24 / 7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service‑oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of the hotel team will be in touch to book a 15‑minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.