Service Manager

J&J Recruitment Services; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading service management company in Greater London is seeking a dynamic Service Manager to oversee their high-performing Service Department. This role is pivotal in driving service excellence across the security systems portfolio, including CCTV and alarms. The ideal candidate will have a strong technical background, proven leadership experience, and a people-first approach. This position offers a salary of £45,000-£50,000, a car allowance, and 23 days holiday, along with other perks. Apply today with your CV.

Benefits

Car Allowance / Company Car

23 Days Holiday plus bank holidays

Staff discounts

Qualifications

• 5+ years of experience in a Service Manager role or Senior Service Operations.
• Experience in a fast-paced, high-accountability environment.
• Ability to provide technical support remotely and on-site.

Responsibilities

• Lead and inspire service engineers and coordination teams.
• Own service delivery performance and drive revenue.
• Manage escalated technical support for key clients.

Skills

Proven experience as a Service Manager

Strong technical background in security systems

People-first leadership

Operational efficiency driving

Job description

We are on the lookout for a dynamic, hands‑on Service Manager to lead our high-performing Service Department. This is a pivotal leadership role, responsible for driving service excellence across our security systems portfolioincluding CCTV, intruder alarms, and access controlwhile ensuring NSI compliance and technical standards are met and exceeded.

Key Responsibilities

• Leading and inspiring our service engineers, helpdesk, and coordination teams
• Owning service delivery performance
• Acting as Nominated Technical Manager
• Providing escalation-level technical support, both remotely and on-site
• Driving recurring service revenue and operational efficiency
• Managing day-to-day people matters—holidays, sickness, attendance along side our Head of HR
• Serving as the senior escalation point for key clients in the security sector

What we’re looking for:

• Proven experience as a Service Manager or in Senior Service Operations
• Strong technical background ideally in security systems or other engineering based industry
• A commercially astute, people-first leader who thrives in a fast-paced, high-accountability setting

Important Information:

• £45,000‑£50,000 Basic (Negotiable within reason)
• Office based with some travel to client sites
• Brand new Office setting
• Car Allowance / Company Car (TBD)
• 23 Days Holiday (Plus all BH)
• Other perks available including staff discount

You’ll be part of a forward-thinking leadership team that values technical excellence, operational clarity, and people-first culture. Expect autonomy, variety, and the chance to make a real impactwhether you’re shaping service strategy, mentoring engineers, or strengthening client partnerships. With a strong pipeline of projects and a commitment to continuous improvement, this is a role where your expertise wont just be valueditll be pivotal. Apply today with your up to date CV.