Service Manager YIM

Mind in Bradford; Bradford; On-site; GBP 32,000 - 40,000; Full time

Job summary

A mental health charity in Bradford is seeking a passionate Service Manager to lead the new YiM: Connect service aimed at providing early emotional wellbeing support to children and families. The successful candidate will ensure high-quality service delivery, manage subcontracted providers, and foster community connections. This role requires strong leadership and communication skills along with a commitment to inclusive practices. The position offers a competitive salary range of £32,240 to £39,865 per annum and excellent benefits including annual leave and a pension scheme.

Benefits

25 days annual leave

Simply Health Cash Plan

Generous pension scheme

Employee Assistance Service

Discount schemes

Excellent personal development opportunities

Qualifications

• Evidence of ongoing professional development relevant to the post.
• Understanding of confidentiality information governance.
• Knowledge of the THRIVE Framework.

Responsibilities

• Lead the mobilisation and delivery of emotional wellbeing services.
• Manage subcontracted providers ensuring high-quality support.
• Oversee operations and ensure services meet standards.

Skills

Leadership

Communication

Organizational skills

Data analysis

Ability to motivate

Education

Relevant ongoing professional development

Leadership or management qualification

Tools

Microsoft Office

Job description

Job Description

Salary scale: 32240 - 39865 per annum

Contract: Permanent

Hours: 37 hours per week

Base: Kenburgh House 28 Manor Row Bradford BD1 4QU

Probationary Period: Six months

Closing Date: 10am Tuesday 13 January 2026

Interview Date: Tuesday 20 January 2026

Questions: In the first instance any enquiries to be emailed to emailprotected

For an informal chat about the role before applying please contact Director Helen Ioannou at emailprotected

About Us

Bradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through : Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what its like to work at BDC Mind : our latest Impact Report and 2024-2028 Strategy : out more about our approach to Equity Diversity and Inclusion : us and youll receive : 25 days annual leave per year rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more. Employee Assistance Service including 24 / 7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer Disability Confident and Real Living Wage.

Benefits

• 25 days annual leave per year rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more.
• Employee Assistance Service including 24 / 7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer Disability Confident and Real Living Wage.

Role Background

We’re excited to be recruiting a Service Manager to lead our brand-new YiM : Connect service a truly connected model designed to make emotional wellbeing support for children young people and families (CYPF) more accessible inclusive and rooted in local communities. YiM : Connect offers very early intervention for emerging emotional wellbeing needs through engaging group activities targeted 1 : 1 support and strong community connections with CYPF grassroots providers and system partners. Delivery is subcontracted to trusted local organisations creating a vibrant collaborative network that champions resilience and belonging. In this role you’ll lead seamless integrated delivery across the programme manage and support subcontracted providers build strong relationships with key system partners and embed co-production at every level - ensuring CYPF voices shape what we do. You’ll lead with creativity and compassion fostering collaboration across the system to deliver services that truly transform lives. This opportunity is perfect for someone who’s passionate about early help trauma-informed practice and building strong community connections that remove barriers to support. Working as part of our dedicated CYPF team you’ll champion relational approaches resilience-building and system-wide collaboration to make sure every CYPF finds the right help in the right place at the right time.

Role Purpose

As a Service Manager you’ll lead the mobilisation delivery and development of our emotional wellbeing and mental health services ensuring they run effectively and make a real difference. You’ll manage a team of subcontracted providers ensuring they deliver high‑quality trauma‑informed support for the people we serve. With a focus on service performance engagement and innovation you’ll oversee operations build strong relationships with partners and ensure services meet all required standards. Your leadership will help create a positive supportive environment where both staff and service members can thrive.

Role Outcomes

• Lead your team to deliver safe high‑quality services ensuring they meet regulatory standards performance targets and deliver real impact in line with the quality assurance framework operational plan and organisation mission
• Harness meaningful relationships with service members partners commissioners and stakeholders strengthening collaboration and ensuring your services meet local needs
• Ensure robust operational and financial controls are in place including service risk assessment and safeguarding responsibilities which are closely monitored and meet auditing requirements
• Drive data collection and analysis producing high quality reports to lead service developments
• Supporting senior and executive leadership to identify new business development opportunities.
• Lead the successful delivery of new and evolving projects ensuring they align with BDC Mind goals.
• Lead your team to be high performing by fostering clear communication and taking a proactive problem‑solving approach in alignment with our mission objectives policies and core values : Caring Always Working Together Supporting Everyone Enabling All and Continually Improving
• Promoting inclusion diversity and equity in creation development and delivery of services.
• Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
• Support the on‑call rota to ensure all staff have access to support and guidance out of hours
• Actively engage in supervision team meetings and company events to contribute to a well‑connected informed and supportive team environment
• Successfully complete all mandatory and role‑specific training to ensure best practices in safeguarding data protection health and safety and mental health awareness
• Adapt to evolving service needs by taking on additional responsibilities as required ensuring a cohesive and effective team approach

Person Specification

Bradford District and Craven Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications & Knowledge

Essential

• Evidence of ongoing professional development relevant to the post
• Understanding of current issues faced by CYPF
• Understanding of confidentiality information governance and data protection
• Knowledge of the THRIVE Framework and evidence‑based approaches to early help

Desirable

• Leadership or management qualification
• Familiarity with commissioning and contract management processes
• Experience of managing subcontracted delivery or partnership‑based services

Experience

Essential

• Experience of leading or managing people including performance oversight and development
• Experience managing services or programmes in a multi‑agency context
• Experience conducting risk assessments and responding to safeguarding concerns
• Experience of partnership working and building collaborative relationships
• Experience engaging with youth voice or participatory governance

Desirable

• Experience managing subcontracted delivery or partnership‑based services
• Experience in service mobilisation or transformation projects

Skills and Abilities

Essential

• Strong leadership skills with the ability to motivate inspire and influence stakeholders and partners
• Excellent communication administration and organisational skills
• Excellent IT skills including use of differing systems databases Microsoft packages and Outlook
• Ability to oversee performance quality assurance and compliance across multiple providers
• Ability to read analyse and present quantitative and qualitative data
• Ability to create work plans prioritise workload and manage competing demands
• Ability to work well under pressure and to a consistently high standard

Desirable

• Skilled in contract management quality assurance and performance monitoring
• Ability to design and implement improvement plans based on data and feedback

Personal Attributes

Essential

• Inclusive and welcoming approach
• Self‑motivated and enthusiastic approach with a can‑do attitude and commitment to providing person‑centred services
• Passionate and dedicated approach
• Understanding of and commitment to our values

How to apply

Please click the Apply for this job button and follow the steps to fill out the application form.

Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.

We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.

Required Experience : Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type

Full‑Time

Experience

years

Vacancy

1

Yearly Salary Salary : 32240 - 39865