Operation jobs in United Kingdom

ITOC Support Engineer

Business: Information Technology

Company Location: Dockland

Salary: 33,300 GBP/ year

Office working

All of the applicants must have an eligible visa for working in the UK.

• As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services / customers\' services in the event of faults and trouble.
• Carry out a variety of technical tasks to meet or exceed customers\' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations.
• Contribute in delivering new services and products from an operational perspective.
• Execute tasks assigned by the Line Manager and contribute to building a strong team.
• All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization.
• Fluent English language skills required (verbal and written).
• Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries.
• Proven customer service and facing experience, at all customer levels.
• Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multi tasking & organisational skills.
• Good communication with customers, colleagues and related 3rd party vendors.
• A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• Strong work ethic and reliable time keeping and attendance.
• Ad hoc requests from your Line Manager.