Site Services Manager

ABBA Voyage; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A unique concert experience in the UK seeks a facilities manager to lead infrastructure maintenance at the ABBA Arena. The role involves collaborating with various teams to ensure compliance and safety standards while delivering an exceptional visitor experience. Candidates should have proven leadership in high-pressure environments and experience in managing large-scale events. A strong background in facilities and site operations, as well as problem-solving skills, are essential.

Qualifications

• Proven experience in leadership roles at public-facing venues.
• Experience managing large-scale events.
• Robust knowledge of site operations and compliance.

Responsibilities

• Lead infrastructure maintenance and repairs at ABBA Arena.
• Collaborate with technical production and visitor operations.
• Ensure compliance with health and safety standards.

Skills

Leadership in high-pressure environments

Facilities management

Problem solving

Knowledge of health and safety

Team collaboration

Job description

Job Summary

Lead all infrastructure maintenance, repairs and statutory compliance across the ABBA Arena site ensuring that all venue assets, operational and life‑critical systems are fully functional at all times. Working as part of the Site Director’s team, you will support the strategy, planning and delivery of specific projects, including capital investment and infrastructure renewal. Collaborating closely with show technical production and visitor operations teams to ensure that ABBA Voyage is delivered seamlessly at all performances and that best‑in‑class customer experience is at the forefront of everything we do. You will have robust health and safety knowledge to help ensure the functionality, comfort, safety, sustainability and efficiency of our unique venue for all who work here and come to experience ABBA Voyage.

Key Requirements

We are seeking an individual who has proven experience and strong track record working in high‑pressure supervisor or leadership roles in a public‑facing venue or large‑scale temporary event sites (e.g. arenas, stadiums, festivals, large‑scale temporary sporting events – Formula 1, ATP tennis, etc) with a strong comprehensive knowledge and experience in site operations and/or facilities management. You will have experience of leading and influencing multiple teams employed and contracted with varied working patterns and environments, driving continued collaboration. You will have Demonstrable experience in aspects of front‑line response with regards to damage and faults across a site and venue and a practical approach to problem solving. The successful candidate will excel with facilities management, building management and compliance management, and will also have the ability to interpret technical drawings, building and equipment specifications.

About ABBA Voyage

ABBA Voyage is a revolutionary concert experience held at the ABBA Arena in Stratford, East London, near Queen Elizabeth Olympic Park. The ABBA Arena is a remarkable feat of engineering and design, purpose‑built to host the groundbreaking ABBA Voyage concert. It accommodates 3,000 people (1,650 seated and 1,350 standing). It features digital avatars - known as ABBAtars - of the iconic Swedish pop group ABBA (Agnetha, Björn, Benny, and Anni‑Frid), performing alongside a live 10‑piece band in this purpose‑built, high‑tech venue.