Customer Service Assistant jobs in United Kingdom

The salary for this role is £12.40 per hour. The festive season at Boots is a key time of year, and this Christmas Customer Assistant role involves greeting customers, offering product and gift advice, and creating a memorable shopping experience that encourages return visits.

This is a temporary contract, with potential for a permanent role later depending on local opportunities. It could be the start of a new career with us.

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: offer thoughtful advice, recommend products, and highlight offers to ensure a positive shopping experience.
• Till Operation: wrap up purchases at the counter or support self-checkout, delivering energy and efficiency in every transaction.
• Stock Management: keep shelves full so customers can find what they need during peak season.
• Store Presentation: ensure the store areas look their best.
• Online order support: assist with deliveries, picking, and packing for online orders as needed.

Full training is provided, but these are the essential skills or experience needed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: comfortable approaching customers and providing a personalised experience.
• Operations Ready: able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: able to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: collaborative, one-team mindset to meet store goals and enjoy the process.
• Physical Stamina: on your feet, standing, walking, and lifting.
• Brand Ambassador: enthusiasm for Boots ethos, products and services.

Desirable experience

• Experience in a retail or customer-facing environment.
• Familiar with Boots products and services to help customers.

There are opportunities to continue your career with us, whether in retail or pharmacy, store leadership, or joining our Support Office. Check out success stories here.

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

Additional benefits are available; find out more at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

We foster an inclusive environment where everyone can be themselves and reach their full potential. We are an equal opportunity employer, embracing diversity and providing a positive working environment for all.

If you’re ready to make someone’s day and make a difference, apply now. If successful, you will be contacted to attend an in-person interview within the next 14 days. We can provide reasonable adjustments during the application and interview process to help you perform at your best.

We are recruiting Christmas Customer Advisors for Northampton, Westgate Retail Park. Start dates from October onwards. Shifts available between 7:00 and 21:30, including weekends. Shift patterns vary and will be discussed at interview. The advert may close when requirements are met.