Customer Support Specialist (Czech & English) - Sofia, Bulgaria

Velenosi&Meredith; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international lifestyle brand is seeking a Customer Support Specialist fluent in Czech and English to join their team in Sofia. You will provide product guidance, order tracking, and account management to consumers via phone, chat, and email. This full-time role offers competitive compensation, health insurance, and career development opportunities in a collaborative environment.

Benefits

Competitive salary

Private health insurance

Paid training

Career development

Qualifications

• Native or C2-level Czech and strong English.
• Excellent communication and problem-solving skills.
• Comfortable working with digital tools.
• Previous customer service or retail experience is a plus.
• Detail-oriented, reliable, and customer-focused.

Responsibilities

• Support consumers with product guidance and order tracking.
• Manage accounts and general inquiries via phone, chat, and email.

Skills

Fluent in Czech

Fluent in English

Communication skills

Problem-solving skills

Detail-oriented

Job description

Overview

We're Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria

Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.

Location: On-site in Sofia, Bulgaria
Languages: Czech (C2/native) + English (B2+)
Shifts: Rotational: Mon -Sat (09:00 -23:00), Sun (10:00 -19:00)
Type: Full-time

Responsibilities

• Support adult consumers with product guidance, order tracking, account management, and general inquiries via phone, chat, and email in a compliance-driven, fast-paced environment.

What's in it for you

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team

Qualifications

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset

Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.

Apply now and take the next step in your customer service career!

Contacts: [e-mail]