Customer Service Advisor

Michael Page (UK); York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm seeks Customer Service Advisors in York. You will assist customers with their insurance queries, providing exceptional support. Ideal candidates will have prior customer service experience from retail or hospitality. The position offers a salary of £26,000+, full training, flexible hours, and excellent benefits including onsite gym and holiday options.

Benefits

Free parking

Generous holiday allowance

Free gym on site

Regular incentives

Qualifications

• Previous customer service experience, ideally from retail or hospitality.
• Confident telephone manner in a fast-paced environment.
• Passionate about helping and supporting customers.

Responsibilities

• Handle customer enquiries related to insurance services.
• Manage high volume of inbound and outbound calls.
• Guide customers in making claims and resolving queries.

Skills

Excellent communication skills

Problem solving skills

Ability to work under pressure

Strong team player

Job description

Overview

• A new exciting Permanent Customer Service Advisor Position in York!
• To work for a reputable and progressive insurance business!

About Our Client

Are you experienced within customer services and looking for that next step in your career?

Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?

Would you like to join a business that will invest in you from day one and offer an excellent career path?

Then this could be the role for you we are currently looking for Customer Service Advisors in York!

Job Description

As a Customer Service Advisor you will be working with customers to handle their enquiries in relation to their insurance services.

You will be handling a high volume of inbound and outbound calls supporting customers who to make a claim on their policy providing guidance and support and ensuring the highest level of customer experience at all times.

The role will be dealing with a wide range of queries you will be using your excellent problem solving skills to come to a quick resolution for the customer.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

• Excellent communication skills and a confident telephone manner
• Able to work under pressure in a fast paced environment
• Good problem solving skills
• Passionate about helping and supporting customers
• An excellent team player

What's on Offer

• Salary of £26000+
• Reputable business within the insurance sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part time and full time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview