Customer Relations Manager - 12 month FTC

Hamberley Care Management Limited; Brampton; On-site; GBP 74,000; Full time

Job summary

A prestigious care provider is seeking a Customer Relations Manager for maternity cover. This role focuses on managing sales inquiries, developing networks, and maintaining community relationships at a luxury care home. The successful candidate will leverage their sales and customer service experience to enhance occupancy and ensure a high service standard. Competitive salary and professional development opportunities are offered.

Benefits

Salary £73,500 OTE

20 days holiday plus Bank Holidays

Professional development opportunities

Access to high street discounts

Workplace pension

Free onsite parking

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Demonstrable experience in a similar sales role within private healthcare.
• Essential face-to-face or business-to-customer sales experience.
• Engaging stakeholder relationship skills.

Responsibilities

• Organise and liaise with stakeholders to create a positive impression.
• Manage sales enquiries to maximise home occupancy.
• Host visits and complete follow-up calls to identify referral groups.
• Support marketing strategy development for the Group Sales Team.
• Maintain a high profile within the local community.
• Maximise profit performance of sales.
• Manage administrative tasks like budget control.

Skills

Sales experience

Customer service

Stakeholder management

Multidisciplinary team collaboration

Proactivity

Job description

Overview

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager (12 month, maternity cover) to help us achieve our goals. At Montague House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 20 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing:

• We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

Could you be part of our team?

• The successful applicant will have: Possess demonstrable experience working in a similar sales role, within the private healthcare industry.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Join us at Huntingdon's most stunning care home

Montague House is a luxurious care home in Brampton, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!