Customer Care Assistant

McDonald’s; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Preston is looking for a Crew Member. You will be responsible for preparing food, serving customers, and maintaining high standards of cleanliness. This role requires teamwork and a commitment to customer service. The company offers flexible shifts, a benefits package including holiday pay and employee discounts, as well as opportunities for career progression.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top retailers

Qualifications

• Experience in customer service is beneficial.
• Ability to work as part of a team and treat customers with respect.

Responsibilities

• Prepare food and serve customers.
• Maintain cleanliness and adhere to safety procedures.

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide you through application steps, or help you find what you need. Olivia cannot make hiring decisions (those are made by human recruiters), but helps keep your recruitment journey smooth and accessible anytime you need.

Olivia is designed to help streamline parts of the recruitment experience, answer common questions, arrange interviews, provide timely updates, and support a smoother application process.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Eligibility & Interview

What type of questions do you ask at an interview? The interview is an absolutely vital part of our hiring process. It helps us understand what kind of person you are and whether you’d be a great fit at McDonald’s. The interview will normally involve questions around values and attitudes and will allow you to show us why you’re the right person for the job, for example examples of times you’ve worked as part of a team and how you contributed. We look for people with the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, not just qualifications.

Prospects & Culture

What prospects do I have working at McDonald’s? Our employees tend to stay with us because it’s a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. For example, many restaurant managers and franchisees started as crew members. We are recognised as a leading employer with award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, and a clear career path.

Role & Responsibilities

As a Crew Member, you’ll contribute to providing the best customer experience. Responsibilities include preparing food, serving on the till or in dining areas, delivering high standards of quality, service and cleanliness, following training, guidelines and management direction, and adhering to workplace safety, security and food hygiene procedures. Treat customers and colleagues with courtesy and respect as part of a supportive team.

Values & Environment

McDonald’s backbone is a commitment to core values: Serve, Inclusion, Integrity, Community and Family. We live by these values daily and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Benefits

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.

Shifts, Pay & Uniform

Evening shifts may extend past 1am. If you work overnights (midnight to 5am), you’ll earn extra pay. All team members, including hourly-paid workers, earn above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts at over 1,600 retailers. If you work in a franchised restaurant, pay frequency may vary.

Interview Scheduling

If you cannot make any interview slots, you can contact Olivia to help rearrange a date suitable for you.

Sustainability

McDonald’s is working toward sustainability. In 2021, we launched our first net-zero restaurant. We invite you to learn more about our sustainability efforts and new stores.

Pay Frequency

This can vary by restaurant type and role. Typically, hourly paid employees are paid every 2 or 4 weeks; salaried employees are paid monthly.

Shifts & Attire

Restaurant hours vary by location; most shifts are scheduled to suit you while respecting business needs. You’ll wear a supplied uniform.

Career Progression

We value talent and encourage employees to grow within the business. Half of our Executive Team started in restaurants, and there are opportunities to progress with no fixed limits.

Age Requirements

How old do you need to be to work at McDonald’s?