Customer Care Manager

Anonymous; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supplier in the building industry is seeking a Customer Care Manager in Exeter. The role involves managing product and installation issues, coordinating a labor force, and ensuring high standards. Applicants should have strong communication, teamwork, and organizational skills, along with experience in the furniture industry. This full-time position offers a competitive salary and requires a full UK driving license.

Qualifications

• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team.
• Computer literate.
• Experience of working within fast track building processes and furniture industry.

Responsibilities

• Managing the resolution of reported product/installation issues.
• Co-ordinating employed labour force to ensure quality workmanship.
• Attending regular review meetings with customers.

Skills

Communication

Teamwork

Time Management

Interpersonal Skills

Organizational Skills

Job description

Overview

Our client has an exciting opportunity for a Customer Care Manager within the Building Division, as part of the Southern Customer Care Team. This is a full-time, permanent role with a competitive salary. Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%, supplying housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high-rise projects and social housing providers. They are an Equal Opportunities company and abide by the Equalities Act 2010.

Location and travel

The role may involve travel across the UK and overnight stays. The ideal candidate would be located in the Exeter area and must have a full UK driving licence.

Responsibilities

• Managing the resolution of reported product / installation issues.
• Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with their customers.
• Ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.

Requirements

• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team.
• Able to work under pressure to meet deadlines.
• Computer literate.
• Personally presentable at all times.
• Experience of working within fast track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills.
• Excellent organisational, numerical and time management skills.
• Experience of managing people.
• A willingness to learn on your feet.

Salary and application

This position will be rewarded with a competitive salary. In order for your application to be taken further please state your required salary. If this sounds like the perfect opportunity for you and you'd like to become their Customer Care Manager then please click 'apply' today - they'd love to hear from you.