Customer Administrator

Cala Consulting; Craigavon; On-site; GBP 18,000 - 24,000; Full time

Job summary

A consulting firm based in Craigavon is seeking an Administration Assistant to support the sales team. You will act as the first point of contact for existing customers, handle inquiries, and provide technical assistance. The ideal candidate possesses strong customer service skills, is organized, and has proficiency in Microsoft Office. This role requires flexibility and the ability to work under pressure.

Qualifications

• Strong customer service experience in a customer-facing environment.
• Professional, punctual, organized, and efficient.
• Ability to work well under pressure.

Responsibilities

• First point of contact for existing customers.
• Receive and process enquiries and orders via email and phone.
• Liaise with different departments to resolve inquiries.

Skills

Strong customer service skills

Excellent communication skills

Strong Microsoft Office skills

Job description

Administration Assistant

Cala Consulting are recruiting for an Administration Assistant to support the sales team which is based in Craigavon.

The company & the opportunity:

Working with an established company with multiple sites you will be part of the customer services team. This role will answer queries from the wide range of regular customers from across the UK.

The role:

The role will be based in Lurgan and will consist of the following:

• First point of contact for existing customer base
• Receiving enquiries and orders via email and phone
• Liaising with different departments to resolve any issues / enquiries
• Responding to queries in a timely manner
• Technical assistance to customers (training will be provided)

Experience required:

• Strong customer service skills and previous experience of working in a customer facing environment solving issues, undertaking admin duties and answering queries
• Be professional, punctual, extremely organised and efficient
• Have excellent communication skills
• Have strong Microsoft office skills and IT Skills
• Be consistent and accurate in all duties
• Be flexible in relation to overtime
• Proven ability to work well under pressure
• Previous sales/customer service experience a distinct advantage
• Work well as part of a team and on own initiative
• Customer focused with a strong attention to detail