Customer Care Advisor

Michael Page (UK); York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable non-profit organization in York is seeking a Customer Care Advisor to support members with enquiries related to health care services. Ideal candidates will have customer service experience and excellent communication skills. The role offers a salary of £26,000+, full training, and opportunities for progression, alongside a great team culture. Immediate interviews available.

Benefits

Free gym on site

Generous holiday allowance

Option to buy and sell holidays

Qualifications

• Previous customer service experience from various backgrounds.
• Excellent telephone manner and strong communication skills.
• Passionate about helping and supporting customers.
• High level of empathy and understanding.
• Excellent problem solver.
• Good team player.

Responsibilities

• Support members with enquiries related to healthcare services.
• Correspond with customers mainly over the telephone.
• Process claims for customers ensuring seamless experience.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Problem solving

Team player

Job description

• A new exciting Permanent Customer Care Advisor Position in York!
• To work for a reputable non for profit business!

Overview

Michael Page have partnered with a reputable non for profit business in York. The organisation are looking for a Customer Care Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme! Immediate interview available please apply now!

Job Description

As a Customer Care Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

The Successful Applicant

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers providing the best solution for them
• A high level of empathy and understanding
• An excellent problem solver
• A good team player

What\'s on Offer

• Salary of £26000+
• Reputable business within the non for profit sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview