Customer Service Advisor

Venatu Consulting Ltd; Hessle; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment company is seeking a Customer Service Advisor based in Barton-upon-Humber. The role offers a salary of £25,747 per annum plus a £500 quarterly bonus. This position requires no weekends or evenings, full training is provided, and applicants must be self-motivated with experience in customer service. Benefits include access to a health and discount platform, onsite gym, and progression opportunities.

Benefits

Access to health & discount platform after 1 year

Full supportive training

Free onsite gym

Free onsite parking

Qualifications

• Experience in customer service (call centres, retail, or hospitality required).
• Must have experience working towards targets.
• Self-motivated and passionate about delivering customer service.

Responsibilities

• Handle customer enquiries and provide suitable solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.

Skills

Customer service experience

Excellent communication skills

IT literate

Organisational skills

Tools

Microsoft Office

Job description

Overview

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. Full supportive training is offered; candidates from call centre, hospitality, or retail are welcome.

Position

Customer Service Advisor - No Weekends or Evenings!

Salary: £25,747 per annum + £500 quarterly bonus

Hours: Monday to Friday 8:55am to 5:30pm (40 hours per week)

Location: Barton-upon-Humber

Contract: Permanent

Work Arrangement

This is full time office based with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily.

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT literate and proficient in Microsoft
• Strong organisational skills

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Application

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you! If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy.