Customer Service Assistant jobs in United Kingdom
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CUSTOMER SERVICE ADVISOR
Job summary
A recruitment agency is seeking a compassionate Customer Service Advisor for Travel Claims in Christchurch. The role involves guiding customers through the claims process and ensuring exceptional service. Candidates should have strong communication skills and a desire to help others while working in a hybrid model after probation. Benefits include a Health Cash Plan and exclusive discounts on insurance.
Benefits
Qualifications
- Previous insurance or telephony experience is desirable.
- Genuine desire to help people.
- Ability to communicate clearly and effectively.
Responsibilities
- Investigating and settling claims while ensuring customer service.
- Empathising with customers and guiding them through the claims process.
- Identifying potential fraudulent claims.
Skills
Customer Service Advisor - Travel Claims
Salary: £26,210 - £29,562 per annum DOE
Location: Christchurch / Hybrid Options Available after Probation
Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)
Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.
- Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
- Empathise with customers, understand their needs, and guide them through the claims process.
- Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
- Identify potential fraudulent claims and work to recover funds from other insurers.
- Handle customer complaints and disputes, striving for amicable resolutions.
- Prioritise tasks, meet deadlines, and maintain accurate records.
- Work closely with other teams to ensure seamless customer experiences.
- Uphold regulatory requirements and company policies.
- Previous insurance, customer service or telephony experience is desirable.
- A genuine desire to help people and a commitment to delivering exceptional service.
- The ability to communicate clearly and effectively, both verbally and in writing.
- A proactive approach to problem-solving and a talent for finding solutions.
- The ability to manage multiple tasks and prioritise effectively.
- Proficiency in computer systems and relevant software.
- Enjoy hybrid working after your probation period.
- Benefit from opportunities for continuous learning, development, and career advancement.
- Take advantage of the free Health Cash Plan.
- Enjoy a generous high-street rewards scheme.
- Benefit from free travel insurance (subject to eligibility criteria).
- Save money on home and motor insurance with exclusive discounts.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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